Some businesses have already managed to pivot or implement changes in order to survive the Covid-19 pandemic, to varying degrees of success and robustness.

Some will have had a Business Continuity Plan in place which has covered them during this crisis and may be sufficient to move them forwards.

However, for many, this presents an opportunity for a more substantial review of where they are and where they want to be in one month, six months and twelve months.

Clearly, there are plenty more ‘unknowns’ than ‘knowns’ at the moment and no one can predict the future (how useful would that be right now?!) – however we can still use the information that we do have, to put us in a better position than waiting to see what happens.

Any good strategy review will cover the elements that should be considered for such an overhaul and would provide an action plan as an output.

If you incorporate some decent 'lessons learned' activities, then you’re probably onto something.

If you could use something a bit more practical to help your business, we’ve put together some pointers for you.

This is not intended to be exhaustive, as every industry and organisation will have their own needs. You should also consider having a continuous review process in place for the next few months, however we wanted to help you out, in the hope that it supports you in going in the right direction.

In the project world, lessons learned is usually an activity which would formally take place towards the completion of a project, to identify any insights gained that can be applied on future projects, albeit lessons learned may also be identified and documented at any point during the project lifecycle.

As businesses start to emerge out the other side of Covid-19, it may be a useful tool to adopt for aiding recovery or progress towards the future.

There are a few specific examples that I know many businesses will be looking at in relation to their response to Covid-19, including the adoption of flexible and remote working, management of staff mental health and wellbeing, IT infrastructure and recruitment processes. 

​There are a number of ways you can carry out such an activity and this can be anything from a short review to larger and more structured process depending on the size of your business or project, but the principles usually remain the same:

  • Include views of lots of stakeholders - We've found that a combination of individual contributions and group discussions provide the best outputs

  • Be detailed - what was the context, what happened and why, what are the recommendations for 'next time' or for the business 'new normal'

  • Explore a variety of themes and areas - I find a useful framework for prompting a full range of ideas is 'People, processes & technology' but there will be more / different frameworks that will be helpful to different businesses

  • Include positive and negative lessons - it can be easy for this to turn into a complaints exercise, so make sure successes are celebrated and harnessed as well

  • Develop an action plan based on the recommendations - don't just talk about these things, or write them down and then file them. Make sure the outputs are collated into a meaningful action plan and properly incorporated into your next steps


To help you with your planning we have a free tool to help you get started.​​

Our tailored solutions are designed to not only improve your business, but also to free up more of your own time, helping you to move away from the detail of how the business is running to focus more on leadership, personal development, strategy and business growth.

With this goal in mind, we've pulled together a simple, but effective workbook designed to help you begin to understand what you're spending your time on and how to get out of your own way when managing your workload!
Follow the link and download the file to use this interactive tool!